This Privacy Policy describes how Dr. Paul's Multispeciality Clinic Private Limited ("Company", "we", "us", "our") collects, uses, discloses and protects information when you use this website, our mobile experiences or purchase our products and services (collectively, the "Service").
By using the Service, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
Personal Data
- Name, email address, phone number and WhatsApp number
- Billing & shipping address, city, state, PIN code
- Order, payment & transaction history (we do not store full card numbers)
- Consultation inputs you voluntarily submit (concern, photos, history)
Usage Data
Device type, IP address, browser version, pages visited, referring URL, time on page and similar diagnostics, collected automatically through cookies and analytics.
2. How We Use Your Information
- To process orders, ship products and provide customer support
- To schedule and conduct virtual / in-clinic consultations
- To send transactional updates (order, shipping, refund, appointment)
- To send marketing communications you've opted in to (you may opt out anytime)
- To detect, prevent and address fraud or technical issues
- To comply with applicable Indian laws including the IT Act, 2000 and the DPDP Act, 2023
3. Cookies & Tracking
We use essential, functional and analytics cookies. You may disable non-essential cookies via your browser; some features (cart, login, checkout) may not work without essential cookies.
4. Sharing of Information
We share personal data only with:
- Payment gateways (Razorpay / similar) to process payments securely
- Logistics partners (Delhivery, Bluedart, India Post, etc.) for shipping
- Communication providers (SMS, email, WhatsApp Business) for order updates
- Government or law enforcement authorities when legally required
We do not sell your personal data to third parties.
5. Data Retention
We retain personal data only as long as necessary for the purpose collected and to comply with tax, accounting, and statutory obligations under Indian law (typically up to 8 years for invoices).
6. Your Rights
- Access, correct or update your personal information from your account
- Request deletion of your account and personal data (subject to legal retention)
- Withdraw consent for marketing communications
- Lodge a grievance with our Grievance Officer (details below)
7. Security
We use SSL/TLS encryption, PCI-DSS compliant payment partners and access controls. No method of transmission over the internet is 100% secure; we take commercially reasonable steps to protect your data.
8. Children
Our Service is not directed to children under 13. We do not knowingly collect data from anyone under 13.
9. Grievance Officer (as per IT Rules, 2011 & DPDP Act, 2023)
Name: Mr. Abhijit Paul
Email: info@drpaulsonline.com
Phone: +91 92301 77777
Address: P-18 Motijheel Avenue, Kolkata 700074, West Bengal, India
10. Changes
We may update this Policy from time to time. The "Last updated" date will reflect the latest version.